Job Vacancy: Befriending Service Manager

[This vacancy is now closed for new applications]

We are looking for a Befriending Service Manager with passion and creativity, able to lead and constantly adapt as we support people’s mental health in this Covid-era. 

This is a new role as we expand and develop our Befriending service over the next 12 months. The Befriending service was set up in March 2020 in order to meet the needs of the community during the COVID19 pandemic. We now have funding to rapidly expand this and create different types of 1 to 1 befriending help to the people of Bristol. Your main responsibility as a Befriending Service Manager will be to take over the running of the befriending service and to develop different tiers of help including phone and online support and a new Walk and Talk in person service.

You will supervise volunteers and staff; promote the service; network; and organise/deliver training and drive the service forward. You can expect a good amount of admin and ad hoc tasks, therefore you will need strong skills to prioritise, organise your workload effectively and delegate when needed.

You will be working full-time (37.5 hours per week). It will require some flexibility and out-of-hours working as well as working in a face-to-face capacity.

About Changes Bristol mental health charity

Changes Bristol is a mental health charity that provides a service to those suffering mental distress in greater Bristol. Our core service provides peer support meetings that run every week that are open access with no referral necessary, and where the support is there for as long as people need it. We also run a new befriending service for those unable to access the technical requirements for our online support groups.

We’re a small vibrant team, and we consider our service to be essential to the population of Bristol and wish to maintain, improve and expand our service in the coming years.

The recruitment process

Please complete the Application form and Equalities form to be considered for the role. These can be found by clicking on the links below. The equalities form is anonymous and is completed online. The application form can be downloaded and when completed emailed to

Please ensure you read and understand the Guidance Notes and the requirements of the Job Description and Person Specification before completing the application form (links to all of these can be found below). A Curriculum Vitae will not be accepted as an application for the role.

After the closing date on Friday 27th November 2pm we will assess all the applications received and compile a shortlist of candidates. If you are chosen on the shortlist you will be invited for an interview the following week.

We are an equal opportunities employer, but more than that we are a charity that cares passionately about diversity and inclusion. We are committed to making our team better reflect the diverse communities that we serve in Bristol. This means that we welcome your application regardless of your gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes you unique.


Job Description
Person Specification
Application Letter
Guidance notes
Application Form
Equalities form (anonymous – please fill in online)