Closures over the holiday period

During the festive period we’re closing our services so that the team can take a well deserved break!

Our services will be closed from 24th December at 2pm and will re-open on the 6th January 2022. Both our Peer Support Groups, Befriending and Walk and Talk services will not be available within these times. This includes:

Friday 24th Dec: 3pm – 5pm City Centre peer support group

Monday 27th – Friday 31st: All services will be closed

Monday 3rd – Wednesday 5th Jan: All peer support groups will be closed. Both groups and telephone befriending will begin running again from Thursday 6th and Walk and Talk will run again from Friday 7th Jan

Mental Health services available over the Christmas period

Mental Health support

85258 (text SHOUT)
Confidential 24/7 text service offering support if you are in crisis and need immediate help.

116 123 (freephone)
Samaritans are open 24/7 for anyone who needs to talk (including Christmas break). You can visit some Samaritans branches in person. Samaritans also have a Welsh Language Line on 0808 164 0123 (7pm–11pm every day).

Campaign Against Living Miserably (CALM)
0800 58 58 58
Provides listening services, information and support for anyone who needs to talk, including a web chat.

Stand Alone
Charity supporting adults who are estranged (not in contact) from their family.

0300 003 0396
Provides help and support with relationships, including counselling and telephone support.

Combat Stress
0800 1381 619
Treatment and support for armed forces veterans who have mental health problems.

Older people

Age UK (England)
0800 678 1602
Information and support for older people.

Age Cymru (Wales)
08000 223 444
Information and support for older people.

The Silver Line
0800 4 70 80 90
Provides support, information, friendship and advice for older people (over 55) who may feel lonely or isolated.

Domestic abuse

National Domestic Abuse Helpline
0808 2000 247
Free 24-hour helpline for women who have experienced domestic abuse and violence, with all female advisors. Also offers a live chat and can help to find refuge accommodation. Run by the domestic violence charity Refuge.

Men’s Advice Line
0808 801 0327
Confidential advice and support for men who have experienced domestic violence and abuse by a current or ex-partner or family member.

The National Association for People Abused in Childhood (NAPAC)
0808 801 0331
Supports adult survivors of any form of childhood abuse. Offers a helpline, email support and local services.


The Compassionate Friends
0345 123 2304
Provides support to bereaved families after the death of a child.

Cruse Bereavement Care
0808 808 1677
Information and support after a bereavement.

Survivors of Bereavement by Suicide (SOBS)
0300 111 5065
Emotional and practical support and local groups for anyone bereaved or affected by suicide.

Information and support for people affected by stillbirth, miscarriage and premature birth.


LGBT Foundation
0345 3 30 30 30
Advice, support and information for people identifying as LGBTQ+.

MindLine Trans+
0300 330 5468
MindLine Trans+ will be running as usual over the festive period. Mondays, Wednesdays and Fridays between 8pm – midnight. This service is run in partnership with Mind in Somerset.

0300 330 0630
Listening services, information and support for lesbian, gay, bisexual and transgender communities.

Eating disorders

0808 801 0677 (adult helpline)
0808 801 0711 (youthline)
0808 801 0811 (studentline)
Offers information and advice on eating disorders, and runs a supportive online community. Also provides a directory of support services at HelpFinder.

Medical support

NHS 111 (England)
Non-emergency medical help and advice for people in England.

NHS 111 (Wales)
111 (Hywel Dda, Powys, Aneurin Bevan and Swansea Bay (including Brigend) Health Boards)
0845 46 47 (all other areas of Wales)
Non-emergency medical help and advice for people living in Wales. The contact number for this service differs depending on which area of Wales you are in.

Information about health problems and treatments, including details of local NHS services in England.

Financial problems

Money Helper
0800 138 7777 (English)
0800 138 0555 (Welsh)
18001 0800 915 4622 (textphone)
Provides free and impartial money advice.

The Trussell Trust
Emergency food and support for people in need. Includes a searchable list of local foodbanks.
Each foodbank will arrange its own Christmas hours. You need a voucher from their referral agency first, so find your nearest foodbank, and find out when their referral agency is open too.